ISO 9001:2015 certification is proof of consistent quality delivery in shipbuilding projects. CMS AS shares how it integrates this standard into every process.
ISO 9001:2015 is an international quality management system standard focused on customer satisfaction and continuous improvement. In shipbuilding, applying this standard is not just about obtaining a certificate; it is a genuinely high-quality process management approach.
Risk-Based Thinking
One of the most important innovations of ISO 9001:2015 is the risk-based thinking approach. CMS AS performs risk assessment at the start of each project to proactively identify potential problems and activate preventive actions.
Process Approach
All processes from every department — design, production, quality control — are managed in an integrated manner. Annual internal audits and external audits ensure the continuity of this integration.
Customer Feedback
After a project is completed, customer satisfaction surveys are conducted. Incoming feedback is turned into improvement opportunities and carried into the next project cycle. CMS AS's customer satisfaction rate over the last 3 years is above 96%.
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